Effective 10 May 2026
We want you to be happy with AtPigeon. If something didn’t work out, here’s how refunds work — clearly, with no fine print.
If you sign up for a paid plan and decide it’s not for you, you can request a full refund within 14 days of your first payment for that domain. This applies whether you pay monthly or annually. We won’t ask for a justification, but we’d love to hear what didn’t fit so we can improve.
Outside the 14-day window, annual plans are not refunded for the unused portion. You keep service through the end of the period you’ve paid for, and the plan won’t auto-renew if you cancel before the renewal date.
Monthly subscriptions are billed in advance. Cancellation stops the next renewal — we don’t pro-rate the partial month you’re currently in.
If we miss our 99.9% monthly availability target on SMTP receive, IMAP or webmail, you can request a service credit equal to the pro-rata downtime. Email [email protected] within 30 days of the incident with the affected domain. Credits are applied to the next invoice.
Email [email protected] from the address that owns the account, with:
We aim to acknowledge refund requests within one business day and process approved refunds within 5–10 business days through the original payment method via our merchant of record, Paddle.
Where you contract with us as a consumer in the EU, you may have a statutory right to withdraw from the contract within 14 days. Because AtPigeon is a digital service that begins immediately on activation, this right ends as soon as we’ve started providing the service — but our 14-day refund window above is offered in addition to, and is at least as generous as, that statutory protection.
Refunds: [email protected]. General terms: Terms of Service. Privacy: Privacy Policy.